Net Promoter Score Calculator
Calculate Net Promoter Score from promoter, passive, and detractor counts so you can review customer sentiment, response mix, and how far you are from your target.
This tool uses the standard formula: NPS = % promoters - % detractors. Passives count toward the response total but do not add to or subtract from the score.
How to Use It
Enter the count of responses in each NPS category. Use the target field for your team goal or leave the sample target in place for quick benchmarking.
Typical Use Cases
Useful for product feedback, support surveys, post-purchase sentiment tracking, quarterly customer health reviews, and board-ready KPI reporting.
Net Promoter Score
0.00
Promoter Rate
0.00%
Detractor Rate
0.00%
Total Responses
0
Passive Rate
0.00%
Gap to Target
0.00
Score Band
-
Largest Segment
-
Interpretation
Enter your promoter, passive, and detractor counts to calculate an NPS score and review the response mix.
Ready.